Insights

Technology doesn’t maintain itself. If there’s no one responsible for catching cracks, things fall apart.

The tasks that keep you looking sharp

This isn’t a magic list. It’s the real stuff our team does to keep websites running the way they should:

• Security patches to reduce vulnerabilities
• Monitoring and alerts for downtime or failures
• Testing forms to make sure messages get through
• Regular backups (tested, not just assumed)
• Performance reviews to avoid sluggish experiences
• Link and image checks to keep things working

Many of our clients work across regions or operate nationally. We make sure those varied needs are covered, too.

If you’re curious, here’s a bit more about our support services.

One Missed Lead Can Cost a Lot

One business left our care for a cheaper hosting and support deal. They figured it was mostly the same.

Except it wasn’t. Their forms still looked functional, but the messages never arrived. The mail servers weren’t configured properly.

They missed a lead from a large public sector organisation. The kind that could have funded a serious project. And they had no idea until months later.

Eventually, they came back to us.

When Your Developer Goes Silent

We’ve heard from businesses who suddenly can’t reach their developer. One had moved abroad and stopped replying. Another left town for good.

No documentation. No passwords. No support.

That’s when people realise: support isn’t just a tech thing. It’s about relationships. You need a team who knows your site, and who’s still there when you call.

Is Maintenance Worth It?

Some business owners ask us: “What if nothing breaks?”

That’s great. But what if something does?

The sites we support avoid crises. They stay online during campaigns. They keep collecting leads, updating smoothly, and getting found.

Support is about trust. About protecting the investment you’ve already made.

So if your current strategy is "hope it holds"...maybe it’s time to rethink that.