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Get the right support, when you need it

Just launched a website with us? The journey doesn’t end here. Get the ongoing support you need to make sure your website stays beautiful, functional, and optimised for success.

Your journey with morphsites

We’re committed to providing unparalleled support to make sure your online world continues to work seamlessly and efficiently. Take a look at our support offerings and packages to see what support would work for you, or chat with us to get your questions answered today.

Keep your website working at its best

You’ve just got your new website up and running. It works just the way you want it. And, more importantly, it’s tailored perfectly to meet all your clients’ needs.

But, as time goes by, you notice your site doesn’t work as well as it used to. Your SEO rankings are dropping, your page loading times have increased, your click-through rate is spiralling, and… well… everything looks out of date.

This is where website support comes into play.

At morphsites, we are dedicated to taking care of your site from the very beginning and long into the future. We make sure your website is secure, well-maintained, and current, allowing you to concentrate on what matters most – your clients.

To do that, we have set up a variety of website support services for you to choose from. That way, we can tailor our support to fit your needs. Find out more about our customised support packages by contacting us today.

What is website support?

Website support is the service we provide for the ongoing maintenance and management of your site. It ensures smooth functioning and optimal performance of your site 24/7, preventing downtime and slow-loading pages. Just a website that operates the way you want it to.

Why is website support so important?

Website support is a pretty crucial element for businesses that want to continue performing well and grow as a business. The online infrastructure is constantly changing. Google updates affect your SEO rankings, and advances in design affect the way your website performs against your competitors. 

New software and technology are so frequent that, even after a couple of months, your site could be one step behind your competitors. If left unchecked, you could cause serious damage to your website. That will cost more to fix than having opted in for support right from the get-go. So what are the benefits of web support and how will they affect your business?

6 benefits of website support

With morphsites website support, your business will benefit from…

  • Maintained functionality. With our website support, we will help you identify and fix issues promptly, preventing downtime and ensuring uninterrupted access for users.

  • Enhanced security. Our support includes security measures like software updates, malware scans, and firewall protection to safeguard sensitive data and protect against cyber-attacks.

  • Optimised performance. Our team will help make sure your site performs better in terms of speed, responsiveness, and user experience.

  • Staying current. We give you the support you need to keep you updated with the latest software versions, security patches, and design trends, keeping you relevant and competitive in the digital landscape.

  • Managing Content. Our website support includes content management services, ensuring that content is accurate, up-to-date, and engaging for your users.

  • Technical support. We provide user assistance through our support portal, addressing inquiries promptly and enhancing your site’s user experience.

Take advantage of our support portal

Our support service works via a management portal where you can raise any issues or questions (tickets) you have regarding your website. 

Once you are set up on the portal, you will have access to log new support tickets and you will be able to track and update your existing tickets.

This system will allow our team to handle and progress your queries more effectively, giving you the support you need right when you need it. You’ll also get direct access to log and track your support requests, giving you visibility of the progress of your requests.

How it works

1 - Submit a Support Ticket. Enter the support portal and simply fill out our online support ticket form with details about your issue or inquiry. 

2 - Chat with your support specialist. Once your support ticket is submitted, it will be assigned to a dedicated support specialist who will promptly review your request and provide assistance.

3 - Communication and collaboration. Open communication is the key, so we keep you on board with our progress and updates.

4 - Resolution and follow-up. Our goal is to resolve your issue as quickly as possible. After the issue is resolved, we'll follow up with you and address any additional questions or concerns you may have.

What our web development clients say

Grow online sales

We worked closely with Coombe Farm Organic to launch an organic food and drink brand, helping them to accelerate from £0 to £100,000+ revenue per month within 2.5 years!

image of delicious organic food

Dorset Vehicle Rentals

We were tasked to increase bookings and re-engineer an existing online booking system to challenge national competitors.

Dorset Vehicle Rentals logo banner

Outrank the competition

First Vehicle Leasing maintains a high rank on Google, giving them a 30% increase in conversion rates across all channels in this highly competitive digital space.

Launching an innovative product to market and delivering sales

How do you get architects and construction professionals to change to more eco-friendly and efficient building materials? With an informative and easy to use website.

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Ongoing website support

We’re dedicated to giving our clients our full support.

Because we care about you and the success of your business, we don’t stop at giving you a functioning website. We’re here to help your success story continue and to make sure we can always offer you the best we can, we’re constantly reviewing how we work and the tools we use. 

And we are always happy to hear from you! Reach out to us over the phone for customised support and we will be ready to help. 

FAQs

Aside from being able to develop a unique website tailored to your business needs, having web development with support will help you: • Increase your business’s efficiency • Pay only for what you need • Scale to match your business growth • Lower maintenance costs.

A website development with support is normally more expensive than an off-the-shelf solution. This can make it difficult for many business owners with a smaller budget, so it is important to weigh the pros and cons before going bespoke. However, despite the initial costs, bespoke development allows many manual tasks to be automated, giving staff more time to increase their productivity by doing more of what they do best in the same amount of time. How? In many cases, automating your digital processes reduces labour costs as extra staff don’t need to be hired. That means you get the most out of your current team without having to outsource and spend more money.

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Need expert advice?

Let’s talk results

We would love to talk to you about your project
Contact

Somerset

The Undercroft
Eaglewood Park
Dillington
Ilminster
TA19 9DQ

London

160 Fleet Street
Blackfriars
London
EC4A 2DQ

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