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01460 984284
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Website Support & Maintenance Services

Ongoing support that keeps your site running, secure, and working hard for your business.

You’ve launched your website. Now what?

A well-built website is a powerful asset. But like any business tool, it needs regular care to stay in top condition. That's where our website support and maintenance services come in.

We don’t just build websites, we help you run them. Whether you need regular content updates, security patches, performance monitoring, or a reliable partner to call when things go wrong, we’ve got your back.

Website Support Services

Ongoing help with the day-to-day running of your website, including:

  • Fixing bugs or errors
  • Helping your team use and manage the CMS
  • Advice on improvements or tweaks
  • Support for third-party integrations

No long waits, no confusing chains of emails. Just responsive, knowledgeable help from real people who know your site and your goals.

Website Maintenance Services

Regular, proactive tasks to keep your website secure, stable, and performing well:

  • Security updates and patching
  • Plugin/module/theme updates
  • Uptime and performance monitoring
  • Backups and restoration support
  • Technical audits

We offer flexible support plans that can be tailored to your business and budget. No rigid contracts. Just dependable help when you need it most.

Speak to a human

We also understand that not everyone wants to be stuck in a faceless ticketing system.

That’s why, alongside our online support desk, we also offer a dedicated support phone line, so you can speak directly to a human being when it matters most.

Why ongoing website maintenance matters

Security
Outdated software is a major security risk. We keep your site protected with timely updates and monitoring.

Performance
Slow or glitchy sites drive customers away. Our maintenance ensures speed and stability.

SEO
Search engines favour well-maintained, fast-loading sites. Technical issues? We’ll spot and fix them before they cost you traffic.

Peace of mind
Your business doesn’t stop at 5pm. Neither should your website. We’re here when you need us.

Shopify Web Design Agency

Who it’s for

Our support and maintenance services are ideal for:

  • Businesses who rely on their website to generate leads or sales
  • Marketing teams who need fast, reliable help
  • e-commerce companies with critical uptime needs
  • Organisations with complex integrations or bespoke platforms

We support everything from simple marketing websites to fully bespoke systems and e-commerce platforms.

Managing director smiling whilst looking at a colleague over his monitor.

Support packages

We offer flexible support options:

  • Pay-as-you-go: For occasional help. Great for small updates or fixes.
  • Monthly retainers: Pre-agreed hours and priority response times. Ideal for active sites.
  • Custom SLAs: For larger businesses or mission-critical systems.
  • Premium 24/7/365 on-call support: For businesses that can’t afford downtime. Always-on peace of mind.

Ongoing website support

We’re dedicated to giving our clients our full support.

Because we care about you and the success of your business, we don’t stop at giving you a functioning website. We’re here to help your success story continue and to make sure we can always offer you the best we can, we’re constantly reviewing how we work and the tools we use. 

And we are always happy to hear from you! Reach out to us over the phone for customised support and we will be ready to help.

FAQs

What’s the difference between website support and maintenance?

Support is reactive help when something breaks or needs updating.

Maintenance is the regular behind-the-scenes work that keeps things from breaking in the first place.

Can you support a site you didn’t build?

Absolutely.

We often take over existing sites and provide reliable, structured support, subject to an initial needs assessment and code review. Contact us to find out if we can help with your site.

What platforms do you support?

We specialise in support for WordPress, Laravel, Statamic, bespoke PHP systems, WooCommerce and Shopify, but we'd be happy to have a discussion around your specific requirements and site.

Get in touch to find out if we can help.

Do I need support if nothing ever goes wrong?

Yes. Most problems are avoidable with regular maintenance. Prevention is better (and often less costly) than cure.

How do you charge for support?

We offer pay-as-you-go hourly rates, monthly retainers, and custom SLAs for larger clients.

Need expert advice?

Let’s talk results

We would love to talk to you about your project
Contact

Somerset

The Undercroft
Eaglewood Park
Ilminster
TA19 9DQ
UK

London

160 Fleet Street
Blackfriars
London
EC4A 2DQ
UK

Toronto

26 Wellington St East
Suite 923
Toronto
ON M5E 1S2
Canada

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