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We are using a range of online video options so please get in touch to have a chat.
Need expert advice?
Why not give us a call and see how we can help you with your project?
01460 984284
We are using a range of online video options so please get in touch to have a chat.
Why not give us a call and see how we can help you with your project?
01460 984284
A well-built website is a powerful asset. But like any business tool, it needs regular care to stay in top condition. That's where our website support and maintenance services come in.
We don’t just build websites, we help you run them. Whether you need regular content updates, security patches, performance monitoring, or a reliable partner to call when things go wrong, we’ve got your back.
Your website might look fine on the surface. But without regular care, even a well-built site will start to slow down, slip in the rankings, and become more vulnerable to security threats. It’s not a question of if, but when.
When a website goes unloved, things break. And not always where you’re looking. Neglect builds up quietly until it costs you time, leads, or reputation.
Here’s what we've seen happen:
Prevention is smarter - and usually more affordable - than cure.
If your website plays a real role in your business — bringing in leads, taking payments, publishing content — then keeping it running smoothly isn’t optional.
Our maintenance plans are built for:
We don’t just run updates and hope for the best. Our maintenance process is structured, proactive, and built to keep your site in top condition.
Here’s how we do it:
WordPress powers a huge portion of the internet. It’s flexible, familiar, and great for business, but it also needs regular care to stay that way. WooCommerce stores have even more moving parts. Without maintenance, it’s easy for things to break or slow down.
Statamic is fast, flexible, and a favourite among developers. But like any system, it still needs upkeep. We help you stay current, secure, and performance-ready, whether you’re running a traditional Statamic site or a headless setup.
Laravel is powerful, but most Laravel sites are built for a very specific purpose. That means they need tailored maintenance, not a one-size-fits-all approach.
Shopify may be stable, but that doesn’t mean you can set it and forget it. App updates, theme changes, and third-party integrations can all cause unexpected issues. Without regular maintenance, small problems can lead to lost sales or a broken checkout experience.
Running a custom-built website or legacy system? We’ve got you covered. Whether it’s a bespoke PHP build, a headless setup, or an API-heavy platform, we’ll audit your site, get it stable, and build a support plan around your tech stack.
We know that sometimes you just want to talk to a real person — especially when something’s urgent or unclear.
That’s why, alongside our online support dashboard, we also provide a dedicated phone line. You won’t be stuck in a faceless ticketing queue or passed around between teams. Instead, you’ll speak to someone who understands your website and can help there and then.
Whatever level of support you need, we’ve got a package to match. Most of our clients choose one of our monthly plans for peace of mind and priority service.
Our monthly Website Maintenance Plans are designed for growing businesses that need regular updates, faster support, and a reliable team on call.
If you're not sure what package is suitable for your business, we're happy to talk through the options. Give us a call on 01460 984284 or drop us a line.
Core Premium hosting and backup, with support when you need it. For a sites that you need to keep secure, up-to-date and have help making occasional changes.
Premium hosting and backup with proactive monitoring, reporting and support. For a larger or e-commerce site that requires a more proactive approach from us to ensure high performance and peace of mind that contact forms and checkout are being regularly tested.
High demand premium hosting, proactive high frequency monitoring, testing, maintenance and support. Everything in our standard plan, but this is more suitable for a high traffic site, or when you know that more intensive support will be needed.
Want something even beefier?
Do you need guaranteed response times or multi-site support? Our Enterprise plans offer custom SLAs, 24/7 monitoring and response times, giving you full peace of mind.
Support should be clear, fast, and helpful. We make it easy to get answers and stay in the loop.
Our team is based in the UK, but we support clients across North America and beyond. We’re easy to reach and serious about response times wherever you’re working from.
We’re dedicated to giving our clients our full support.
Because we care about you and the success of your business, we don’t stop at giving you a functioning website. We’re here to help your success story continue and to make sure we can always offer you the best we can, we’re constantly reviewing how we work and the tools we use.
And we are always happy to hear from you! Reach out to us over the phone for customised support and we will be ready to help.
Ready for proper support? Meet Your Support Team. We’re not an anonymous help desk. When you work with us, you’ll get to know the real people looking after your site — experienced developers and support staff who understand your business.
This is the team that’ll be keeping your site safe, fast, and up to date.
Head of Client Services
Client Support Administrator
QA Lead
What’s the difference between website support and maintenance?
Website maintenance covers the regular updates, monitoring, and security checks that keep your site healthy.
Website support goes further, offering a human team to step in when something breaks or you need urgent help.
morphsites combines both, so your site is always running smoothly and you have someone to call when it isn’t.
Do you only support websites you’ve built?
No.
While we’re proud to look after the sites we’ve designed and developed, our support and maintenance services are open to any business website.
If your current developer has disappeared or you’re not getting the service you need, we can take over and give you peace of mind.
What platforms do you support?
We specialise in support for WordPress, Laravel, Statamic, bespoke PHP systems, WooCommerce and Shopify, but we'd be happy to have a discussion around your specific requirements and site.
Get in touch to find out if we can help.
What happens if I don’t maintain my website?
Without regular updates and checks, websites become slower, less secure, and more vulnerable to hacks or errors. Businesses risk losing enquiries, dropping in search rankings, or even suffering costly outages.
Ongoing maintenance is far cheaper—and less stressful—than dealing with a crisis later.
How much does website support and maintenance cost?
Our packages are flexible, ranging from ad-hoc pay-as-you-go support through to fully managed service level agreements. Costs depend on the level of cover you need, but all our options are designed to protect your site and your business investment.
Is morphsites a UK-only company?
We’re a website support and maintenance company based in the UK, but our services are global.
Many of our clients operate internationally, and we provide the same level of service whether you’re in London, Toronto, or Detroit. Our team is used to working across time zones and can tailor support packages to meet your needs.
Do you offer 24/7 cover?
Yes. For clients who need round-the-clock support, we provide an SLA that guarantees 24/7, 365-day response.
This option is especially valuable for e-commerce businesses or organisations where downtime simply isn’t an option.
Can website support help improve performance?
Yes. Our maintenance packages don’t just patch holes—they proactively improve your website’s speed, reliability, and SEO health. Keeping your site fast and error-free helps both your visitors and your Google rankings.
Need expert advice?
Let’s talk results
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