Digital Marketing Account Manager

We’re looking for a mid-level Digital Marketing Account Manager to join our client-facing digital team. This is a hybrid role with a mix of office-based work, home working, and occasional client visits. We are therefore looking for candidates within commute distance of our Ilminster offices.

This role is a blend of strategy, delivery, and client management. You’ll be the main point of contact for a portfolio of SME clients, responsible for understanding how their businesses work, shaping digital marketing strategies, and actively delivering and managing campaigns across multiple channels.

There is structure and support in place, but this is not a rigid role. We actively encourage you to shape the role over time, take on more responsibility, and influence how we work as you grow in confidence and experience.

Benefits

• Competitive salary scales, reviewed annually
• Additional paid leave across winter holidays
• Additional length of service leave after 3 years
• Comfortable, air-conditioned offices in a beautiful 16th century mill in the grounds of Dillington House with car parking

Key Responsibilities

• Act as the primary point of contact for around 10+ SME clients
• Build strong relationships by understanding client goals, margins, and commercial pain points
• Shape digital marketing strategies alongside the Head of Digital Strategy, with the opportunity to own strategies independently over time
• Carry out hands-on digital marketing work, particularly within Google Ads and Meta (Facebook & Instagram) accounts
• Coordinate and brief internal specialists across SEO and social media when required
• Prioritise and manage workloads, ensuring agreed work is delivered on time and to standard
• Prepare clear, meaningful monthly performance reports focused on outcomes, not just metrics
• Lead regular client review meetings via Microsoft Teams and, on occasion, in person
• Confidently discuss performance, ROI, and where marketing spend will deliver the best return
• Identify opportunities to retain, upsell, and expand client accounts over time
• Support and co-run digital marketing and discovery workshops with senior team members

Channel and Technical Experience

You should have a solid working knowledge and some hands-on experience with:

• Google Ads (Search, Performance Max, account structure, conversion tracking basics)
• Meta Ads (Facebook & Instagram campaign setup, audiences, creative testing)
• SEO fundamentals (technical awareness, content strategy, intent, and measurement)
• Organic and paid social media strategy

This role requires more than oversight. You’ll be expected to actively work in accounts, especially across Google Ads and Meta, from the outset. Further training and development will be provided, but a decent working knowledge is essential.

If a specialist is unavailable, you should be willing and able to step in at a practical level.

Workshops & Strategic Work

Workshops are a core part of our agency offering. You will be trained to help co-run structured workshops covering:

• Audience-centric mapping and customer insight
• Website navigation and content hierarchy
• Commercial alignment between business goals and digital outcomes.

This is consultative work that requires asking the right questions, drawing out insight from clients, and commercial confidence — not just channel knowledge. While training will be provided, we are looking for an appetite and aptitude for this type of work.

Essential Skills and Qualities

• Strong organisation and time management
• Commercial mindset and confidence discussing budgets, ROI, and profitability
• Clear, confident communication with clients
• Willingness to push back on clients when something doesn’t make commercial sense
• Ability to balance hands-on delivery with client and internal coordination

Nice to Have

• Agency experience
• Experience managing multiple SME clients
• Interest in developing strategic and consultative skills over time

Salary Range

£30-35k depending on experience. Full- and part-time considered.