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01460 984284Trust on the internet is big news but your business is involved too. Why? Well, would you buy from someone you didn't trust?
Simply put, online reviews will help your business be more successful and are clearly proven to improve customer retention, attract new leads and reduce acquisition costs.
Where to start? We're experienced in helping you collect, display and integrate your company's reviews.
Collecting reviews from your customers should be part of your larger digital marketing strategy and also feeds heavily into SEO. Thousands of major website offer reviews functionality whether it's Google, Facebook or your local retailer. And they come in a variety of formats: text review, video reviews and star ratings, to name a few.
Here's a selection of the review types and their main advantages...
This needs to become a habitual part of your business. Every time you complete a successful interaction with a new customer, you should request a review!
But this can be difficult for a number of reasons:
Thankfully, there are some very well-established review platforms out there and we're proud to work along with Reviews.co.uk
From our experience, they offer an outstanding product, which allows easy collection of reviews, simple and clear integration on your website (so others can see them), and intuitive management for you as the business owner.
Time for some slightly philosophical goodness. Take a breath. Every company sooner or later gets that scary 1 star rating. It may or may not be warranted and it's probably a rarity. After all, if you were rubbish at what you did all the time, you wouldn't have a business, would you?
Take it as either an opportunity to learn from your company's mistakes or to help your misinformed customer. Be nice. Reply promptly and professionally, offering to call or email to learn more.
Helping someone change their opinion of your business from a negative into a positive builds trust and can result in a very loyal future advocate for your firm. And it will make you feel good too.
You may now resume the lotus position.
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